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Akari light sculptures ship within the United States, Canada, and Mexico. See our FAQ page for international distributors.
Furniture is made to order and drop-ships within the United States from the manufacturer in 6 to 8 weeks of order placement.
Publications, prints, and gift items ship internationally. Contact us at firstname.lastname@example.org if you would like to make an international order.
If you would like to pick your order up at the Museum Shop, or if you live within the five boroughs and would like your order delivered by courier, please contact us or leave a comment when placing your order.
If your order arrives damaged, please contact us at email@example.com as soon as possible with photos of the damaged package / product.
If you believe your package was lost or misdelivered please contact us so that we can open an investigation with the carrier.
We accept returns within 30 days of order placement. The item must be returned in unused condition in its original packaging, with a copy of your receipt. Before shipping your items, send us an email at firstname.lastname@example.org so that we may approve your return and issue detailed instructions.
Shipping costs are non-refundable and return shipment costs are the responsibility of the customer. Packages should be returned via a trackable carrier and fully insured.
All furniture and limited edition sales are final.