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Shipping & Returns

Shipping

Akari light sculptures ship within the United States, Canada, and Mexico. See our FAQ page for international distributors. 

Orders ship via UPS Ground or USPS within 2 weeks of order placement. 

Furniture is made to order and drop-ships within the United States from the manufacturer in 6 to 8 weeks of order placement. 

Publications, prints, and gift items ship internationally. Contact us at akari@noguchi.org if you would like to make an international order. 

If you would like to pick your order up at the Museum Shop, or if you live within the five boroughs and would like your order delivered by courier, please contact us.

 

Damaged or Lost Packages

If your order arrives damaged, please contact us at akari@noguchi.org as soon as possible and do not throw away any packaging or assemble the product. In order to process a claim, we will need photographs of the following:

Damaged merchandise inside the box displayed as it arrived to you.
Packaging material used (bubble wrap, paper, etc.)
Damaged item outside of the box.
A close-up of the shipping label with tracking number.
If available, a close-up of the box manufacturer's certificate (BMC).
1 photo displaying the top and 2 sides.
1 photo displaying the bottom and the opposite sides.

If you believe your package was lost or mis-delivered please contact us so that we can open an investigation with the carrier.

Please note that we are not able to exchange or refund Akari light sculptures that have been damaged during assembly. 

 

Returns

We accept returns within 30 days. All returns must be in unused, undamaged condition and must include all parts and original packaging. Returns that do not meet these requirements, including damage to, or omission of the Akari product box, are subject to a 20% restocking fee.

Shipping costs are non-refundable and return shipment costs are the responsibility of the customer. Packages should be re-packed carefully and returned via a trackable, fully insured carrier. 

Before sending a return, contact us at akari@noguchi.org for more detailed instructions and so that we know to expect a package from you.

All furniture and limited edition sales are final.

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