Orders shipping within the US are delivered via UPS Ground. UPS does not deliver to PO boxes, and we do not ship to addresses associated with international freight forwarding businesses.
Please follow the status of your package once tracking information is sent to you. We do not have control over how many delivery attempts UPS will make, or whether or not they opt to deliver your package to a UPS Access Point after a failed delivery attempt. You may sign up for a free UPS My Choice account to have more control over your delivery.
We are not liable for packages lost or stolen after delivery for orders placed without selecting the Signature Confirmation shipping option.
Online orders are not currently available for pick-up, but if you live within the five boroughs of NYC and would like your order to be sent via messenger, please contact us at akari@noguchi.org.
Orders going to Canada or Mexico ship via DHL Express. Customs fees and duty are included in the price at checkout.
We ship Akari light sculptures within North America only. Akari is distributed by Vitra in Europe and by Ozeki & Co. in Japan. We do not ship to addresses associated with international freight forwarding businesses.
Publications, prints, and gift items may be shipped internationally. Contact us at akari@noguchi.org to place an order.
Prismatic tables ship to the US, Canada, and Mexico. They ship within one to two weeks from our NYC warehouse via UPS Ground.
All other furniture ships within the US only. Furniture is made to order and drop-ships directly from the manufacturer (Herman Miller, Knoll, or Vitra) in 6 to 8 weeks from order placement.
If your order arrives damaged, please contact us at akari@noguchi.org as soon as possible and do not throw away any packaging or assemble the product. In order to process a claim, we will need photographs of the following:
Damaged merchandise inside the box displayed as it arrived to you.
Packaging material used (bubble wrap, paper, etc.)
Damaged item outside of the box.
A close-up of the shipping label with tracking number.
If available, a close-up of the box manufacturer's certificate (BMC).
1 photo displaying the top and 2 sides.
1 photo displaying the bottom and the opposite sides.
Please note that we are not able to exchange or refund Akari light sculptures that have been damaged during assembly.
We accept returns of Akari light sculptures, prints, and publications purchased online within 30 days of delivery.
Items purchased in-person at the Museum shop may be returned within 14 days.
All returns must be in unused, undamaged condition and must include all parts and original packaging. Returns that do not meet these requirements, including damage to, or omission of the Akari product box, are subject to a 20% restocking fee.
Return shipment costs are the responsibility of the customer. Packages should be re-packed carefully and returned via a trackable, fully insured carrier.
Before sending a return, contact us at akari@noguchi.org for more detailed instructions and so that we know to expect a package from you.
All furniture and limited edition sales are final.
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